Telephone payments welcome!
In the event you need to contact us.
Please email us at;
info@umbrellaworld.co.uk or umbrellaworlduk@aol.com
Thank You
all emails will be answered within a few hours during normal working hours.
Monday to Friday 9.30am to 5pm
To Pay over the phone or to speak to a real person
Tel:
dial: 00441204 840701 from overseas
or 07527 100 860
0044 (0) 7527 100 860
Trading addresses
Umbrellaworld Limited
N/2/6 Nortex Business Centre
105 Chorley Old Road
Bolton
BL1 3AS
For all overseas shipping please contact us for exact shipping prices. We will send you an invoice as you might have difficulty in certain countries.
UK Delivery
Standard UK Delivery from £1.99 for small lighter items, beanie hats etc
Standard UK Delivery from £2.49 for small umbrellas/gifts
Standard UK Delivery from £3.49 for full length walking umbrellas
All our walking umbrellas are packaged in a sturdy cardboard tube for safe transit.
Delivery: 1 - 3 days
All orders placed are despatched within 2 days of payment via Royal Mail 1st Class or our couriers, subject to stock availability and security checks. The delivery method used is based on the size, weight and value of the order.
Delivery usually takes 3-5 working days from date of posting, but may take longer if circumstances beyond our control disrupt postal services.
UK Postal fee will not exceed £10 regardless of quantity or weight
EU Delivery
International orders (within the EU) are sent by Royal Air Mail or by our various couriers. They take between 3 and 5 working days to be delivered from date of posting, but may take longer if circumstances beyond our control disrupt postal services. The delivery method used is based on the size, weight and value of the order. Please note that all our walking length umbrellas cannot be sent via Royal Air Mail as they are too long. They are sent via courier. Please email for exact quotes to your country as we can combine postal fees for multiple items to receive great savings.
US Delivery
International orders are sent by Royal Air Mail or by our various couriers. They take between 5 and 7 working days to be delivered from date of posting, but may take longer if circumstances beyond our control disrupt postal services. The delivery method used is based on the size, weight and value of the order. Please note that all our walking length umbrellas cannot be sent via Royal Air Mail as they are too long. They are sent via courier. Please email for exact quotes to your country as we can combine postal fees for multiple items to receive great savings.
Missing or delayed items: Please note that we will need to wait 15 working days before being able to trace, replace or refund lost items.
Returning an unwanted item -
For a full refund, any items that are delivered in a sealed package / box (such as gifts / toys) can be returned if UNOPENED and within 7 days of receiving. All items must be in a re-saleable condition with all tags or packaging still attached. If a returned item is not in a re-saleable condition we will return the item to you and you will be liable for the postage cost.
PLEASE NOTE THAT P&P IS NON REFUNDABLE.
Returns that are unused and returned for a refund are subject to a 25% restocking fee. Before returning any item, you must email us first for a returns authorisation number. We will email you a returns authorisation number along with details on how and where to send your item. Please note that we reserve the right to refuse any return which does not include a returns authorisation number. Once the item is received and deemed in good condition, we will refund your card.
PACKING THE ITEM FOR RETURN - Wrap the item securely and include the invoice along with your returns authorisation number. Usually the packaging in which the item was sent can be used for its return.
Returning a faulty item -
Before returning any item you must email us first for a returns authorisation number. We will email you a returns authorisation number along with details on how and where to send your item. Please note that we reserve the right to refuse any return which does not include a returns authorisation number.
Packing the item. Wrap the item securely and include the invoice along with your returns authorisation email. Usually the packaging in which the item was sent can be used for its return.
NB: PLEASE NOTE THE CARE INSTRUCTIONS ON YOUR UMBRELLA - wind damage does not constitute a faulty frame.
Umbrellaworld Ltd
Draycott
Chorley Old Road
Bolton
BL6 6QB
United Kingdom
